• £161.25

Offer general assistance to the Practice team and project a positive, professional and friendly image to patients and other visitors, either in person or via the telephone

Desired skills

Basic IT and keyboard skills
Experience of customer service
Good communication skills
Good interpersonal skills
Good planning and organisational skills

Personal qualities

Commitment to assisting all patients with their medical needs.
Excellent customer service.
Good standard of general education
Good standard of numeracy and literacy
UK work permit (if required)
Ability to work to deadlines
Ability to remain calm under pressure.
Ability to develop and maintain effective working relationships with multi disciplinary teams
Ability to work flexibly
Ability to recognise own limitations and act upon them appropriately
Willingness to learn and acquire new skills.
An understanding, acceptance and adherence to the need for strict confidentiality
Ability to work without direct supervision

Desired qualifications

GSCE Maths & English at 9-4 or A*- C or equivalent

Future prospects

The possibility of full time employment on the successfull completion of the apprenticeship

Things to consider

You will spend most of your time at a PC, on the telephone and speaking with colleagues and patients.

Important Other Information

you will be based at
South Hylton Surgery
2 Union Street

South Hylton



97.6% of our apprentices progressed to employment or further study*.

(*Destination data, based on apprentices completing in academic year 2016/17).

Why choose Sunderland College?

96% of our apprentices agree that they have the chance to develop new skills at their workplace*.

(*On-programme Survey 2018, apprentices)

97% of our apprentices agree that their course is helping their skills to get better.*

(*On-programme Survey 2018, apprentices)

96% of our apprentices agree that they are happy with their course.*

(*On-programme Survey 2018, apprentices)

We have over 40 Apprenticeship programmes across a range of career sectors.

Best reasons to choose an apprenticeship

Earn while you learn. What's not to like about earning money while learning on-the-job, and getting nationally recognised qualifications all at the same time.

Wide choice of careers. We are one of the biggest apprenticeship providers in the region and offer over 40 apprenticeship programmes in lots of career sectors.

Get paid.You will earn at least the minimum apprentice wage of £4.15 an hour (from April 2020 – aged 16-18).

Great support. You will get the best of both worlds with support from your employer and college to make sure you achieve and get the best out of your apprenticeship.

Excellent prospects. Starting in the workplace means there is lots of potential for you to progress quickly, giving you a fast track route to career success.

A competitive edge. An apprenticeship will give you the edge when competing for jobs against other well-qualified candidates.

Get hired. The qualifications, skills and experience you gain will look super impressive on your CV and your apprenticeship could even turn into a full time job.

An alternative to university. Higher apprenticeships mean that you can become qualified to degree level and beyond.

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Real job. You will be doing a real job for a real employer and putting your skills and knowledge into practice will show employers what you are capable of.

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