• £191.25

This role will initially be focused on ensuring all hardware is configured and built ready to be despatched to users across the company. You will learn new skills and work your way toward becoming a 1st Line IT Helpdesk technician. You will have an aptitude and keen interest in IT and should be able to demonstrate this.

Desired skills

- Microsoft Office Applications including Office 365
- An understanding of motor retail manufacturer systems & interfaces would be desirable
- Excellent communication and interpersonal skills
- A polite and friendly telephone manner
- Good organisational skills
- A willingness to learn and work within a team

Personal qualities

You will have an aptitude and keen interest in IT and should be able to demonstrate this. We look for colleagues who want to learn and show and eager want to succeed.

A very good working knowledge of PCs, Microsoft operating systems including both desktop and server environments, popular windows applications, Networks, and E-mail,

Desired qualifications

GCSE 9-4 A-C or equivalent

Future prospects

For the right candidate, a possibility of being kept on permanent basis

Important Other Information

As the role will include a lot of dealing with internal customers you should be comfortable dealing with people and managing multiple tasks at one time

97.6% of our apprentices progressed to employment or further study*.

(*Destination data, based on apprentices completing in academic year 2016/17).

Why choose Sunderland College?

96% of our apprentices agree that they have the chance to develop new skills at their workplace*.

(*On-programme Survey 2018, apprentices)

97% of our apprentices agree that their course is helping their skills to get better.*

(*On-programme Survey 2018, apprentices)

96% of our apprentices agree that they are happy with their course.*

(*On-programme Survey 2018, apprentices)

We have over 40 Apprenticeship programmes across a range of career sectors.

Best reasons to choose an apprenticeship

Earn while you learn. What's not to like about earning money while learning on-the-job, and getting nationally recognised qualifications all at the same time.

Wide choice of careers. We are one of the biggest apprenticeship providers in the region and offer over 40 apprenticeship programmes in lots of career sectors.

Get paid.You will earn at least the minimum apprentice wage of £4.15 an hour (from April 2020 – aged 16-18).

Great support. You will get the best of both worlds with support from your employer and college to make sure you achieve and get the best out of your apprenticeship.

Excellent prospects. Starting in the workplace means there is lots of potential for you to progress quickly, giving you a fast track route to career success.

A competitive edge. An apprenticeship will give you the edge when competing for jobs against other well-qualified candidates.

Get hired. The qualifications, skills and experience you gain will look super impressive on your CV and your apprenticeship could even turn into a full time job.

An alternative to university. Higher apprenticeships mean that you can become qualified to degree level and beyond.

Gain skills. Not only will you develop job specific skills, you will gain transferable skills, such as time management, that you can use in other industries and careers.

Real job. You will be doing a real job for a real employer and putting your skills and knowledge into practice will show employers what you are capable of.

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