• 96%

    of adult learners agree teaching on their course is good

    (On-programme survey 2018, students aged 19plus)

  • We are the College of the Year!

    (Top college nationally for BTECs, Pearson 2019)

  • Earn less than £16,009.50? You may be eligible for FREE study.

Start Date:Duration:Level:Study mode:Course location:Course Type:
Flexible16 Weeks2Distance LearningDistance LearningSkills & Qualifications

What’s it all about?

This course is designed for learners aged 18 or over, who wish to develop their knowledge of customer service. It is ideal for those who are already employed in a customer service role, who wish to study the programme as part of their own continuous professional development or for those who wish to improve their understanding to increase their opportunities of finding work.

Learners wishing to undertake the certificate should be aged 18 or over. You will need to have at least a Level 1 qualification in literacy as you will be expected to write answers for assessment purposes.

If this is your first full level 2 qualification you will be asked to complete a declaration form.

Call our team on 0191 511 6127 to enrol.

Study levelCost
19+FREE

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What’s next?

After successfully completing the course candidates will be able to further their own continuous professional development, which may improve their career prospects or progress to further training. You could also progress on to further study in the field or other Distance Learning programmes.

98%of our students progress to a positive destination

(*Destination data for Sunderland College students aged 16-18, academic year 2017/18).

Why choose Sunderland College?

Our achievement rates are well above the national average.

We are the College of the Year.

(*Top college nationally for BTECs, Pearson 2019)

100% of our HND and HNC students progressed to employment or further study. 

(*Destination data, academic year 2016/17, HNC 19+)

We have recently invested £50 million in our facilities.